Privacy Policy — Panna365

Introduction

Panna365 (operated by bunny-mitra Private Limited, site: panna365.app) is fully committed to protecting your privacy. This Privacy Policy explains in detail what information we collect when you use the Panna365 platform, why we collect it, how it is stored, and what rights you have.

By using our site, you automatically agree to this Privacy Policy. Please read it carefully in full. If you have any questions, contact our support team.

What Information Do We Collect?

When you register and use Panna365, we may collect the following types of information:

• Identity Information: Full name, date of birth, and national ID number (for KYC verification).
• Contact Information: Email address and mobile number.
• Financial Information: Payment method details (last 4 digits only, not the full card number), Mobile Banking/Nagad mobile banking number.
• Log & Device Information: IP address, browser type, device model, and access time.
• Gaming Activity: Betting history, win/loss records, and session duration.
• Cookies & Tracking: First-party cookies to improve site navigation.

How Is Your Information Used?

Panna365 uses collected data only for specific purposes. The main reasons we use your data under this Privacy Policy are:

• Creating, verifying, and managing your account.
• Processing deposits and withdrawals securely.
• Preventing fraud and money laundering (in compliance with AML/KYC regulations).
• Sending promotions, bonus offers, and VIP benefits (with your consent only).
• Providing customer support and resolving complaints.
• Improving platform performance and overall user experience.
• Fulfilling legal obligations.

Panna365 never sells your data to third parties for advertising purposes or shares it without your consent.

When and With Whom Is Your Data Shared?

Under limited circumstances and strict contractual agreements, we may share information with the following parties:

• Payment Processors: To process transactions (e.g., Mobile Banking, Nagad, bank gateway) — only the necessary data is used.
• KYC/AML Verification Services: Regulator-approved bodies for identity verification.
• Legal Authorities: Mandatory disclosure under court order or government investigation.
• Technology Service Providers: Hosting and cybersecurity providers — all bound by NDA.

Cookies & Tracking Technologies

Panna365 uses cookies to deliver a smooth and personalized experience. Here is how we use cookies:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these.
• Performance Cookies: To understand which sections of the site are used most.
• Functional Cookies: To remember your language and preferences.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working properly.

How Long Is Your Data Retained?

Panna365 retains your data only for as long as necessary or required by law:

• Active account data — retained for as long as the account remains active.
• Financial transaction records — retained for a minimum of 5 years (as required by regulatory rules).
• KYC data after account closure — retained for up to 3 years.
• Marketing communications — stopped immediately upon withdrawal of consent.

Your Rights

Under Panna365's Privacy Policy, you are entitled to the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under specific conditions.
• Right to Restrict Processing: You may request to restrict the use of your information in certain cases.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will respond within 30 business days.

Minor Protection

Panna365 is strictly for users aged 18 and above. We do not knowingly collect or store information from minors. If we become aware that a minor's data has been collected, we will immediately close that account and delete the data.

Policy Updates

Panna365 may update this Privacy Policy from time to time. For significant changes, we will notify you in advance via email or an on-site notice. The date of the latest update will be shown at the bottom of this page. We recommend reviewing this page regularly.

Last Updated: January 2026

Security Standards